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Last updated: August 28, 2024
1. INTRODUCTION
Shipshape Solutions Inc. ("Shipshape") takes your privacy seriously. We believe in protecting your information as well as your person and belongings. The purpose of this Privacy Policy is to describe how Shipshape collects, uses and shares information about our customers, whether obtained through our call center or online interfaces (e.g., website and mobile applications) owned and controlled by us, including Shipshape.ai and https://www.upgrademycrawlspace.com/ (collectively referred to herein as the “Site”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us or as described in Section 7 of this Privacy Policy.
Scope; Third Party Sites
This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third party sites that are not owned or controlled by Shipshape. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.
Service Providers
When you submit an inquiry or use another Service provided through the Site, you direct Shipshape to share information about you or provided by you with third parties in our network, which deliver the products and services your request (collectively, “Service Providers”). PLEASE NOTE: The Service Providers that interact with you may retain or use your information whether or not you use their services. You should contact these Service Providers directly concerning their privacy and information sharing practices. Pursuant to the contracts between Shipshape and its Service Providers, if you select a Service Provider through a Shipshape website, Shipshape may also receive information about you from that Service Provider including, but not limited to, the amount and nature of the services performed by the Service Provider for you. Shipshape and its Service Providers may exchange information about you, your loan terms (if applicable), and your accounts for the purpose of providing you with information about services and products. Shipshape may maintain this information to assist with litigation, regulatory request(s), law enforcement requests, internal analytics, marketing purposes, and any other legally permissible purpose. We may share information with Service Providers that perform certain services on our behalf including, but not limited to, credit bureaus, marketing partners, or entities providing business analysis and/or website or product support.
Shipshape App Customer Options
At Shipshape, we always want to make sure you have control of your data. As a Shipshape customer, you have three options with how we share your home’s data with third party Service Providers in the Shipshape network:
You can choose one of these options at any time by modifying your preferences in the Shipshape app.
Additional Terms
Please reference our Terms of Service which apply to your purchase of our products. Moreover, if you subscribe to Shipshape’s monitoring services or activate service offerings made available in connection with a Shipshape product that do not require a monitoring subscription, use of those services are also subject to the Terms of Service.
2. INFORMATION WE COLLECT AND WHY WE COLLECT IT
Shipshape collects certain information to enable you to take full advantage of our offerings when you register at our Site, order products or services either through the Site or through our call center, communicate with customer service representatives, participate in our contests, surveys, promotions, or activities, or otherwise communicate with us. If you choose, you can visit the Site without providing us with any information about yourself.
We seek to limit the collection and use of customer information required to deliver service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
Personal Information You Provide To Us When You Become a Customer
Types of personal information we collect when you become a customer and provide it to us include:
Personal Information You Provide To Us When You Subscribe to Monitoring Service
Types of personal information we collect when you become a subscriber to monitoring services and you provide it to us include:
Personal Information Collected through the Sensors
When you install a sensor (for example, Shipshape’s sump pump monitor solution), we will record, store, and process events from the device. This may include capturing and making available to you portions of the recording data as part of a notification or analysis of the data to identify anomalies or other events. We process and store information from your smart-enabled appliance so that we can send you alerts when there is an event.
We collect information about how you use the Services, including actions you take in your Shipshape account, to efficiently and reliably provide the Services. We also use such information to improve our Services and develop new features, protect Shipshape users, and, in some instances, promote the Shipshape Services. For example, to provide the Shipshape Service and help you upgrade your home, we analyze your sensor activity to recommend preventative home maintenance that you might find most relevant and important. To improve our Services, we collect information about how you interact with our Services to understand what features are most useful to you and improve them. To protect Shipshape users, we analyze things like IP addresses, login history, and email and password changes to detect and respond to abusive behavior. To promote Shipshape Services, we will, in some instances, analyze information about users’ activity and level of engagement with our Services - such as how many devices they’ve connected to their Shipshape account - to identify users who may be interested in our premium services.
Non-personally Identifiable Information We Collect Automatically
As is true with most websites, we collect certain non-personally identifiable information automatically as you use our Site, such as:
Non-personally Identifiable Information Collected Through Cookies and Analytics Partners
We use analytics partners to collect certain non-personally identifiable information about how our Site is used. We and our analytics providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you. (See the Advertising section below).
By using this Site, you consent to the processing of data about you by our analytics partners in the manner and for the purposes set out above. Currently, our analytics partners include, without limitation, Google Analytics and Shopify. In order to make sure you understand how our analytics partners handle your non-personally identifiable information and how they interact with our Site, you should visit the pages linked below for more information, as Shipshape has no ability to control or monitor our analytics partners’ data collection or data use practices with respect to such information. Google Analytics uses cookies to help us understand how visitors use our Site and to compile reports on website activity. For more information regarding Google Analytics please visit https://www.google.com/analytics/terms/us.html. For information on how to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/. For more information regarding Shopify, please visit https://www.shopify.com/legal/privacy.
Shipshape Product or Account Interaction with Third Parties
If Shipshape offers any product or account connections or integrations with third-party products, applications, functionality, or services (collectively, “Third-Party Products and Services”), and you choose to enable or connect to such Third-Party Products and Services through the means authorized and directed by Shipshape and/or such third-party partners, you acknowledge and agree that we may share certain information about you with such third parties for account authentication and management, and to enable the activation, connection and integration with and to such Third-Party Products and Services on such third parties’ platforms. For example, when you elect to use Third-Party Products and Services, such as Shipshape’s Amazon Alexa Skill, or Google Assistant (as and when each is introduced), you agree that we may provide certain data about you to such partners in order to enable the activation, connection and integration with and to such Third-Party Products and Services you intend to use or otherwise choose to activate. In some cases, Shipshape or the third-party partner will instead (or also) ask for permission to control the Shipshape products and services and/or Third-Party Products and Services that you have activated and connected to as contemplated hereunder. Your consent is required to allow any of these exchanges or requests for control and you will be able to revoke or disable it at any time.
In addition, Shipshape may share information with such third-party partners with your permission. For example, when you enroll or activate Third-Party Products and Services, you may be asked for your permission to share certain data between Shipshape and our partner. Shipshape requires your consent before sharing information in these circumstances. We may also receive information from our partners and other sources and combine that with the information in your Shipshape account to determine eligibility and efficacy of our programs.
Additional information about the limited circumstances in which information from your Shipshape account may be shared with third parties is described below in the section titled "How we Use and Share Your Information".
Any Shipshape data that you choose to share with a third party, either directly or by or on behalf of Shipshape through the authorizations, integrations and connections permitted hereunder, is governed by that third party’s privacy policy while in that party’s possession.
Any data that Shipshape receives from third parties will be processed and stored by Shipshape and will be treated in accordance with this Privacy Policy. This information may be processed in the same ways as any other data that is a part of your Shipshape account.
No Information From Children or Teens Under Age 18
This Site is not directed to, and we do not knowingly collect any personal information from, children or teenagers under the age of 18. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If you are under the age of 18, you may only use this Site under the supervision of your parents or guardians.
Third-Party Sites and Social Media
Our Site may contain links to other websites operated by third parties and may include social media features such as Facebook or Twitter buttons or links. These third-party sites may collect information about you if you click on a link and the social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the link, not this privacy policy.
Tell-A-Friend
If you use our “tell-a-friend” feature, we ask for your friend’s name and e-mail address. We use this information only to send the communication you requested and to monitor the effectiveness of our tell-a-friend feature.
3. HOW WE USE AND SHARE YOUR INFORMATION
To Provide Products, Services, and Information
As described above, we collect information from you so that we can provide products and services that you purchase from us, and to provide information that you request from us. This includes sending you alarm alerts and important service information about your alarm and our services, as well as We use your personal information to contact you about your orders, process credit card / debit card transactions, and ship our products to you. We may send you information about our products and services, and new offerings. We may provide information to third party service providers that help us process orders and fulfill and deliver products and services that you purchase from us. You may opt out of receiving future communications (with the exception of alarm alerts and service information) from us by logging into your account and editing your profile. You may also opt out of receiving commercial e-mail from us by following the instructions in each e-mail.
If you subscribe for monitoring services, or make other purchases through the Site, your credit card or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by the payment processors with which we work. We may also collect some limited information, such as your postal code, mobile number, and details of your transaction history, all of which are necessary to provide the monitoring services or products. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, including recurring payments if you become a subscriber, and your card’s type, expiration date, and certain digits of your card number.
The following are the limited situations where we may share personal information:
With your consent: We may share personal information when we have your consent. One example of this would be if you sign up for programs offered by our partners (e.g., Service Providers, energy or insurance companies). If you do this, we may share certain information with our partner. This could include things like your enrollment information, the activation status of your device, and data, alerts, and/or notifications generated by the device. The Customer acknowledges that, if the Customer purchases the Services through a service provider or reseller and designates any of the Service Provider or reseller's personnel as Administrators of the Customer's Services account, the Service Provider or reseller may be able to control account information, including customer data, and access the Customer's Services account as described above.
For external processing: We may have vendors, service providers, and technicians who help with some of our processing and storage. They may also assist with monitoring our servers for technical problems. These technicians (as well as ShipShape employees) may be able to access certain information about you, your account, or your sensors in line with this work but will not be allowed to use this data for non-ShipShape purposes. As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal processes, or comply with state and federal laws. We will own and may share non-personal customer information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about water use or frequency of floods in the home. This information may also be shared with other users to help them better understand their water usage compared to others or raise awareness about safety issues. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs.
Advertising
We may use how you browse and shop in order to show you ads for Shipshape. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our Site or third-party sites not owned by Shipshape.
We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Our Site does not respond to “do not track” signals or similar mechanisms to indicate you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org).
Your Consent
Except as otherwise provided in this Policy, we will share personal information with companies, organizations or individuals outside of Shipshape only when we have your consent to do so.
Managing Access to Your Google Account
The mobile app has the possibility to integrate Google Devices. Users can manage access to their Google Account by following the instructions provided in the article "How to manage access to your Google Account".
Google Limited Use Policy
'Shipshape Home' uses, but does not transfer, share or disclose Google user data to any other app or third parties, the information received from Google APIs and will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Shipshape uses access to Nest Thermostats data to read and control the device via the API or improve the app functionality.
How Google Helps Users Share Their Data Safely
Google provides resources and tools to help users share their data safely. You can learn more by visiting "How Google helps users share their data safely".
Legal Proceedings
We will share personal information with third party companies, organizations or individuals outside of Shipshape if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Transfer in the Event of Sale or Change of Control
If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted or otherwise directed by applicable law, your information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.
4. ACCESS TO YOUR INFORMATION AND CHOICES
You can access and update certain information we have relating to your online account by logging into your online account and visiting the “monitoring” section to update contact information for your alarm monitoring and dispatch. Under the “log in” section you can update your email address and password. If you have questions about personal information we have about you can email us at privacy-requests@Shipshape.ai. You can opt-out of receiving marketing and promotional emails from Shipshape by using the opt-out or unsubscribe feature contained in the emails.
You can close your online account by emailing us at privacy-requests@Shipshape.ai. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for a period of time reasonably necessary for archival purposes, and to avoid identity theft or fraud.
5. SECURITY OF YOUR INFORMATION
We use commercially reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
6. CHANGES TO OUR PRIVACY POLICY
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice as we deem appropriate. We will also keep prior versions of this Privacy Policy in an archive for your review.
7. QUESTIONS AND HOW CONTACT US
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at privacy-requests@Shipshape.ai.
8. CALIFORNIA PRIVACY NOTICE
Effective: May 5, 2020
CALIFORNIA RESIDENTS
If you are a resident of California, this California privacy notice applies to you and supplements Shipshape’s main Privacy Policy. This California privacy notice is intended to provide certain additional information to you as required by the California Consumer Privacy Act of 2018 (“CCPA”).
“Personal information” as used in this California privacy notice applies to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household such as your real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Personal information does not include publicly-available information and certain other information that is regulated by other applicable laws.
We do not sell or monetize our users’ personal information in the traditional sense (i.e., get paid to share your personal information). However, the CCPA defines the term “sale” very broadly, and it likely includes the sharing of personal information with third parties.
Your Rights
Right to Know
You have the right to request that we provide certain information to you about our collection of your personal information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:
You have the right to request that we provide certain information to you about our disclosures and sales of your personal information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:
You may only make a verifiable “Right to Know” request twice within a 12-month period.
Right to Opt-Out
We never monetize your personal information, however, we may share it with certain strategic partners, social media partners, advertising partners and networks, and other third parties that provide offers we think may be of value to you as discussed below, which could be considered a “sale” under the CCPA. You have the right at any time to opt-out of this sharing and the potential sale of your personal information by emailing us at privacy-requests@Shipshape.ai.
Right to Delete
You have the right at any time to request that we delete your personal information. However, in some cases we cannot delete all or some of your personal information as required or permitted by applicable laws.
Right to Non-Discrimination
We will not discriminate against you for exercising your rights under the CCPA, such as by denying you products and services, charging you different rates or prices, including use of discounts or penalties, or suggesting or providing a different level of service or quality of products to you. However, we may charge a different price or provide a different level or quality of products and services if the price or difference is directly related to the value provided to you by your personal information.
Contact
To submit a request to exercise your “Right to Know” or “Right to Delete” rights provided in this California privacy notice, please email privacy-requests@Shipshape.ai to submit your request. We will evaluate the request and take action where required to do so. If you have a Shipshape account, we may direct you to your account in order to fulfill your request where applicable.
Depending on the nature of your request, we may have to verify your identity when you contact us. We may do this by asking you to:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.
We endeavor to respond to your request as soon as we can. If we are not able to respond to your request within 45 days, we will let you know that we may require additional time (up to 90 total days).
You may also use an authorized agent to exercise your rights on your behalf. If you wish to use an authorized agent, we require that your authorized agent provide written proof to us that he or she is authorized to act on your behalf, and we may also require your authorized agent to verify his or her own identity. To appoint an authorized agent, please contact us at privacy-requests@Shipshape.ai.
Information We Collect
If You are a Visitor to Our Website or Interact With Us:
If You Are a Shipshape Customer:
Note that in addition to what is disclosed above, we may share your personal information with our service providers in order to operate and deliver our products and services, operate our website, and help us in other areas of our business. For more information about how we use service providers, please review the section titled, “Data Sharing,” in our main Terms and Conditions.
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